✅ TERMS & CONDITIONS (KIWIRISE CLEANING SERVICES)
Terms & Conditions
Welcome to KiwiRise Cleaning Services. By using our website and booking our services, you agree to the following terms and conditions.
1. Services
KiwiRise provides residential and commercial cleaning services including carpet cleaning, office cleaning, sanitization, and other related services.
All services are subject to availability and confirmation.
2. Bookings & Appointments
- Bookings can be made via our website, phone, or email
- Customers must provide accurate details (address, service type, etc.)
- We reserve the right to reschedule due to unforeseen circumstances
3. Pricing & Payments
- Prices may vary depending on property size and condition
- Final pricing will be confirmed before service
- Payments can be made via cash, bank transfer, or other agreed methods
4. Cancellation Policy
- Cancellations must be made at least 24 hours before the scheduled service
- Late cancellations may be subject to a cancellation fee
5. Customer Responsibilities
- Ensure access to the property at the scheduled time
- Remove fragile or valuable items before service
- Inform us of any special cleaning requirements
6. Service Guarantee
We aim for 100% customer satisfaction.
If you’re not satisfied, please contact us within 24 hours and we will resolve the issue.
7. Liability
KiwiRise is not responsible for:
- Pre-existing damage
- Normal wear and tear
- Items not properly secured
8. Health & Safety
We use professional cleaning equipment and chemicals.
Customers should inform us of:
- Allergies
- Pets on premises
- Any hazards
9. Website Use
- Content on this website is for informational purposes only
- Unauthorized use of content is prohibited
10. Privacy
Customer data is kept confidential and used only for service-related communication.
11. Changes to Terms
KiwiRise reserves the right to update these terms at any time without prior notice.
12. Contact Information
📞 Phone: +64 20 4101 2261
📧 Email: kiwiriseinfo@gmail.com
📍 Auckland, New Zealand